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Ordering

You can now place orders on our website and have merchandise shipped directly to your door. Please feel free to call us at (641) 472-1016 during store hours if you would like to purchase an item that is not yet on our website. We have a large inventory of kitchen goods, specialty pottery, knitting supplies and yarns. We will regularly add new items to our website.

Shipping

We will ship your order via UPS or US mail. Please refer to our shipping policy for details.

Processing

We try to ship all orders by the next business day. If we have a question about your order, you will be contacted by email or phone.

Merchandise Returns

If you are not happy with your purchase, please fill out the return form that you received with your order, and return to us within 30 days of purchase. A full refund by original form of payment, less shipping, will be given if merchandise is returned unused and in original condition. If you are returning a gift, a full credit, less shipping will be given. All return shipments must be insured for their full value. Send all returns to:

At Home Store
52 North Main Street
Fairfield, IA 52556

If a product arrives damaged, it is important to save the box and packing material for possible inspection. Please call us immediately at (641) 472-1016 during store hours or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will help you.

If a product is defective, or does not meet your expectations, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at (641) 472-1016 during store hours.

Your satisfaction is very important to us.

Yarn Returns

Unused yarn in its original condition in its original packaging may be exchanged for store credit within 4 months of purchase. When exchanging yarn, shipping costs to and from the At Home Store will be your responsibility. All return shipments must be insured for their full value.

Privacy

We will not share, rent, or sell your email address or any other personal information. The information that we collect from you will only be used to send items that you have ordered, contact you if necessary regarding your purchase, bill you for your purchases, and send requested information about our products, classes and newsletter.

If you no longer wish to receive our newsletter, please click on the manage your subscription link at the bottom of the newsletter.

Security

We protect your credit card information with several layers of strong encryption during the ordering process. Once we've verified that the contents of your order are in stock and can be shipped, we will charge your card and then delete your credit card information. We value your privacy. We recommend that you keep your password in a safe place, and remember to log out of your account, especially when in public spaces or while sharing your computer.